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FREE UK Shipping
Low value UK orders are sent 1st Class Recorded or Standard Delivery.
UK orders over £100 are sent via Royal Mail Special Delivery.
Click Here for Non-UK shipping information. |
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Unbeatable Value
Great Value Gold offer huge discounts for ladies & mens jewellery online.
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Secure Shopping
Great Value Gold are proud to use Comodo SSL Certification for 100% Secure online payment processing. |
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Any of our standard lines that you can order online, carry a
14 Day Full-Money-Back Guarantee… |
More than 28,000 customers served since January 2004!
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We are sure that you will be happy with your product from Great Value Gold. However, if for any reason you are not satisfied with the product you may return it for a refund or exchange.*
To return your item please adhere to the following steps:
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You must email us to confirm the date and postage method used to return your item, stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Ring Sizing to 'new size', Exchange for 'product code' or Refund.
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Faulty or Damaged Items must be reported to us via email or phone within one working day of receipt.
Items returned without adhering to this step, will only be eligible for a refund or exchange at our discretion.
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Please ensure that items returned are kept in pristine condition, unused and unworn (except for minimal 'trying-on-for-testing' purposes - other than earrings for hygiene reasons).
For refunds and exchanges, all accompanying items provided must also be returned in pristine condition (for example, certificates, valuations, jewellery boxes and velveteen pouches).
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Please ensure that items are safely packaged in a padded envelope/parcel.
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The item must be returned at your cost by post.
We recommend you use a service, which will insure items for the full order amount and confirms it will deliver to a UK PO Box address. E.g.
Royal Mail Special Delivery.
Please return your item(s) to:
Great Value
PO Box 47832
London
NW11 9XT
United Kingdom
You must include a covering letter stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Ring Sizing to 'new size', Exchange for 'product code' or Refund.
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Upon satisfactory receipt of returned items (with covering letter) Refunds will usually be processed within three working days.
Exchanges & Ring Sizings redispatch according to standard product shipping estimates.
If applicable, Refunds will be issued for standard Exchanges. However, for Exchanges requested within the 'extended part' of a limited/special offer returns policy, refunds will not be issued. |
* Please note returned items must be received by Great Value Jewellery within 15 days† (dated from when we dispatched your order).
† For International Orders (Non-UK shipping addresses), a further 10 days will be allowed for items to arrive back to Great Value Jewellery.
This policy is subject to Terms & Conditions, and excludes optional additional and customisation fees, as well as International Shipping fees.
Engraved, customised or custom-made items are non-exchangeable and non-refundable.
Rings that have been Matt Finished, may be refunded (less the Matt Finish fee paid).
Most rings can be sized (or exchanged at our discretion) as part of our complementary Ring-Sizing service. Rings that have been sized (or exchanged for the same product code) are no longer eligible for a refund.
Rings that have been Matt Finished or Engraved can usually be sized upon request (with the matt finish and/or engraving fee(s) being rechargeable).
For full details please read our Terms & Conditions. |
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| More than 28,000 customers served since January 2004! |
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Customer Feedback:
"Thank you for the prompt service you provided for the above order. The ring arrived just before we set off for a celebratory break at a local hotel. It fits perfectly and my husband was thrilled! Many thanks"
Patricia from Glos (August 2009)
"I recently sent a ring back for resizing and was very impressed with how I was dealt with. I would like to say a big thank you to your company. Not only did you keep me updated you also acted swiftly and with no inconvenience to myself.
I find it so refreshing when customer care and after sale care is dealt with such professionalism. I'm also sure the next time I'm looking for jewellery I will looking on your website first, once again thanks."
Michael from Manchester (January 2007)
"I am writing to say a big THANK YOU for the lovely ring which I ordered from you on 29th Dec. I was so grateful that you changed my size order, because it fits my wife perfectly. She was thrilled. I can honestly say that it looked even better on than it did in the picture, a truly beautiful ring, very attractively designed and finely crafted. You made a wife (and Mother) very happy. When she's happy, the whole world's happy! Thanks. I'll be back!!"
Mark from Surrey (January 2007)
» More Reviews » |
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